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Step-by-Step Instructions for Your Telehealth Appointment

1. Receive Appointment Email

   • Once your appointment is scheduled, you will receive an email from NextGen Sleep containing your Telehealth appointment details.

   • Example below.

     

2. Download and Install Zoom

   • Download the Zoom app on your device before the appointment:

     • Android Devices: Download here

       iOS Devices: Download here

       Laptop/Desktop: Zoom Website

   • Create a Zoom account if you do not already have one.

3. Complete New Patient Forms

   • Fill out all required new patient forms before your appointment.

   • These forms are mandatory to proceed with your visit.

   • You can access the forms here: New Patient Forms (replace with actual link)

4. Portal Account Setup

   • Click on the “Click here to join the meeting now” link in your email.

   • You will be redirected to the portal where you will create an account.

   • Important: Make sure your first name, last name, date of birth, and email address exactly match our records to gain access.

5. Payment of Copay

   • Within the portal, you may be prompted to pay your copay before joining the Telehealth session.

6. Join the Telehealth Session

   • Join your session at least 5 minutes early to ensure there are no technical issues.

   • Click the meeting link in your email or portal to start the call.

   • Your provider will meet with you during this session.

7. Technical Support

   • If you encounter any issues with Zoom or accessing the portal, contact NextGen Sleep at (405) 753-6142.